Image for post
Image for post

Shashank ND and Abhinav Lal — The people behind the world’s fastest-growing healthcare startup from India.

As we see Covid-19 cases spread across the country, telemedicine has become a new way of life, as face-to-face consultations can be risky for both patients and doctors.

This World Heart Day,

We present to you the people who have built Practo together to organize and enhance India’s disorganized healthcare industry.

Image for post
Image for post

Inception of Practo

While the adoption of telemedicine has been limited so far, India has seen some growth in recent times, with health tech startup Practo being a pioneer in the space.

13 years ago, twenty-year-old engineering graduates from the National Institute of Technology, Suratkal, Karnataka dared to take a different path, even as many of their classmates took up regular jobs in the corporate world.

Practo started its journey when starting up was not so cool. Shashank ND, Co-founder, Practo, had just graduated from NIT, Suratkal, Karnataka, in 2008. During this time, his father had to undergo surgery, and Shashank was frantically getting together his father’s medical records. He was unable to find the necessary documents immediately and realized how broken the healthcare system was in India. He also thought how challenging it was for consumers, and decided there has to be a better way to solve the problem.

Shashank’s Mission to transform healthcare

With the mission of making ‘mankind live healthier, longer lives’, Shashank wanted people to find the right doctors and keep their records online so that it can be accessed from anywhere in the world.

“Healthcare is one of the last industries to be completely transformed by technology. In an era, where I can book movie tickets without getting out of bed, I have to jump through hoops to find a doctor. In the age of the Internet, I have billions of spam emails but getting my health records digitally is a surprisingly difficult task. All this is going to change as technology permeates every aspect of healthcare and makes it digital,” explains Shashank ND, Founder & CEO, Practo.

Optimistic about India’s entrepreneurial success, Shashank points out, “There is talent, access to capital and a sense of belief in the system that great global products can come from India and that is the direction we should all move in.”

The impact made by Practo

Today, Practo is present in over 20 countries. The platform has seen 18 crore patients availing the service every year, and has over one lakh doctors on it, with over 70,000 partner clinics and hospitals.

Image for post
Image for post

By digitally connecting patients and doctors Shashank & Abhinav have been able to simplify the access to quality healthcare. Within a few clicks, patients can book an appointment with a doctor without waiting in long queues.

They can also do diagnostic searches by the test name instead of the lab name to see the list of labs near them that offer that test.

They can check the quality of the lab by reading through the accreditation information, see really high-quality photographs, and filter results by proximity, home pickup facility as well as price. All this can be done in a matter of seconds.

From a doctor’s perspective, Practo Ray has simplified healthcare practice management and has streamlined processes that can prove to be tedious for healthcare providers such as maintaining appointment calendar, healthcare records, and customized billing.

Digital Transformation in Healthcare

Healthcare is one of the last industries to be completely transformed by technology.

Shashank & Abhinav have seen the growth potential and effect of these services and products on patients as well as healthcare providers.

Doctors and healthcare providers want to improve patient healthcare experience but so far, all the technological changes had been focused on large medical devices and new medicines.

Image for post
Image for post

But the next phase of innovation will be centered around improving patient ability to make more informed healthcare decisions and making all the magic of modern medicine accessible to consumers easily, transparently so they can live healthier lives.

They envisioned a world where technology will help consumers find the best doctors with a few clicks.

Generating, accessing, and storing health records would be entirely digital.

Patients will have a single health account linked to their families that will store their health information securely, and provide helpful information in a timely manner and also prescription reminders to take medicines.

Shashank says

“The goal has never been about being an entrepreneur or starting a company — it has always been about solving a problem we care deeply about — a problem that, no one is solving but when solved, will impact billions of lives and make them better.

We started Practo because of personal incidents that made us realise how broken healthcare was and how poor the experience was for consumers and decided that there has to be a better way — and then went ahead and built it.”

Shashank & Abhinav have built a billion-dollar healthcare organization based on the mission to make healthcare efficient, affordable by transforming it from regular archaic to smart digital process.

Its always about solving problems and transforming the mundane processes into a more efficient process in every business domain — Its the inspiration for every entrepreneur across the globe.

This world heart day, We would take a moment to appreciate the effort by Mr. Shashank & Abhinav in building India’s largest digital healthcare platform — revolutionizing the way patients and doctors interact with each other.

This is our new blog series — We post an article about amazing product founders and tech enthusiasts who built amazing products to bring an impact to the society across the globe.


We transform your ideas into reality, We focus on building great software products for businesses across the globe.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store